Welcome to Khagwali Organic. These Terms & Conditions govern your use of our website and your purchase of products through our website. By accessing or using this website, you agree to be bound by these terms.

Please read them carefully before placing an order.

1. About Khagwali Organic

Khagwali provides natural and traditionally sourced food products through its online store. Product descriptions, images, pricing, availability, and other information are provided for customers’ reference and may be updated from time to time.

2. Use of Our Website

By using our website, you agree that you will:

  • Provide accurate and complete information when placing an order.
  • Use the website only for lawful purposes.
  • Not attempt to interfere with or disrupt the website.
  • Not copy, reproduce, distribute, or misuse our website content without permission.
  • Not use the website for fraudulent or unauthorized activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, quantities, and other product information displayed on our website are accurate.

However:

  • Actual product packaging may vary slightly from website images.
  • Colours and appearance may differ depending on your screen or device.
  • Product availability may change without prior notice.
  • Natural food products may have variations in colour, texture, aroma, or consistency.

Such natural variations do not necessarily indicate that a product is defective.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing, product, or promotional errors. If an order has been placed at an incorrect price due to an obvious error, we may contact you before processing the order.

Any applicable taxes, shipping charges, or other fees will be displayed during the checkout process where applicable.

5. Orders

Placing an order on our website constitutes a request to purchase the selected products.

We reserve the right to:

  • Accept or decline an order.
  • Limit quantities.
  • Cancel an order due to product availability, pricing errors, payment issues, suspected fraud, or other legitimate reasons.

If we cancel an order after payment has been received, the applicable amount will be refunded through the original payment method, subject to applicable payment processing timelines.

6. Payments

Payments must be completed using the payment methods available on our website.

You agree to provide accurate payment and billing information.

We do not knowingly store complete credit/debit card information on our servers. Payment transactions may be processed through third-party payment service providers and are subject to their respective terms and policies.

7. Shipping & Delivery

We aim to process and dispatch orders within the estimated timeframe communicated on the website or at checkout.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Logistics disruptions
  • Other circumstances beyond our reasonable control

Once an order has been dispatched, delivery is subject to the courier or logistics provider’s processes.

8. Returns, Refunds & Replacements

Our Refund & Return Policy applies to eligible returns, refunds, and replacements.

Our return window is 7 days from the date of delivery.

For details regarding eligibility and the return process, please refer to our Refund & Return Policy.

9. Food & Consumable Products

Many Khagwali products are food or consumable products.

Customers are responsible for following the storage and usage instructions provided on the product packaging.

Once delivered, products should be stored appropriately according to the instructions provided.

We are not responsible for product deterioration resulting from improper storage, handling, contamination, or misuse after delivery.

10. Allergies & Dietary Requirements

Customers should carefully review the product label, ingredients, allergen information, and other applicable information before consuming a product.

If you have a known food allergy, dietary restriction, or medical condition, consult an appropriately qualified healthcare professional before consuming any product where necessary.

Khagwali does not provide medical or dietary advice through this website.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Videos
  • Illustrations
  • Website layout

is owned by or licensed to Khagwali and is protected under applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

12. Third-Party Services & Links

Our website may use third-party services such as payment gateways, delivery partners, analytics providers, or other service providers.

We may also provide links to third-party websites.

We are not responsible for the content, policies, security, or practices of third-party websites or services. Your use of such services may be subject to their own terms and policies.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from technical issues
  • Completely secure
  • Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

14. Limitation of Liability

To the extent permitted by applicable law, Khagwali will not be liable for losses arising from:

  • Improper use or storage of products.
  • Incorrect information provided by the customer.
  • Delays caused by third-party delivery providers.
  • Temporary website interruptions.
  • Events beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

15. Force Majeure

Khagwali will not be responsible for delays or failure to perform its obligations caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts, subject to applicable law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Khagwali Organic
Email: khagwaliorganic@gmail.com