At Khagwali, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or not in acceptable condition, we are here to help.

1. Return Period

Our return and refund policy lasts 7 days from the date of delivery.

To be eligible for a return, you must contact us within 7 days of receiving your order.

2. Eligible Returns

A return or replacement may be accepted in the following situations:

  • You received a damaged product.
  • You received a wrong or different product from what you ordered.
  • The product was received in a leaking, broken, or defective condition.
  • The product is materially different from the product description.

For food and consumable products, returns are generally accepted only when there is a verified issue with the product, packaging, or delivery condition.

3. Non-Returnable Items

For hygiene, safety, and quality reasons, we generally do not accept returns for:

  • Products that have been opened or used.
  • Products damaged after delivery due to improper storage or handling.
  • Products returned after 7 days from delivery.
  • Products without the original packaging, where the packaging is required to verify the issue.
  • Products where the customer simply changes their mind or no longer wants the product.

4. How to Request a Return

To request a return, please contact us within 7 days of delivery with:

  • Order number
  • Customer name and contact details
  • Reason for return
  • Clear photographs/videos showing the issue
  • Photograph of the product packaging and shipping label, if applicable

Our team will review the request and provide further instructions if the return is approved.

5. Damaged or Incorrect Products

Please inspect your order immediately after delivery.

If your product arrives damaged, leaking, broken, or incorrect, please contact us as soon as possible and preferably within 48 hours of delivery, along with clear photographs or a video of the package and product.

This helps us verify the issue and process your request quickly.

6. Refunds

Once your return/refund request is reviewed and approved, we will notify you of the approval or rejection.

If approved, the refund will be processed to your original payment method, subject to the applicable payment processing timelines.

Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.

7. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability will depend on product availability and the nature of the issue.

8. Shipping Costs

If the return is approved because the product was damaged, defective, or incorrectly delivered, Khagwali may arrange or reimburse the applicable return shipping cost, subject to verification.

For returns that do not qualify under this policy, return shipping costs may be the customer’s responsibility.

9. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, please contact our customer support team for assistance.

10. Refund Delays

If you have been notified that your refund has been processed but have not received it yet:

  1. Check your bank account again.
  2. Contact your card/payment provider.
  3. Contact your bank, as processing times may vary.
  4. If the refund is still not reflected, contact us at the details below.

11. Contact Us

For return, replacement, or refund requests, please contact:

Khagwali
Email: khagwaliorganic@gmail.com

Please mention your order number in all return or refund communications so that we can assist you quickly.