Khagwali Organic, we are committed to delivering your order safely and conveniently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
During high-demand periods, festivals, promotions, or unforeseen circumstances, processing may take longer than usual.
2. Shipping & Delivery Time
Once your order has been dispatched, the estimated delivery time is generally:
Metro & major cities: 5-7 business days
Other locations: 7–10 business days
Remote or difficult-to-reach locations: 7–10 business days
Delivery timelines are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, courier service, weather, holidays, and other logistical conditions.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
From time to time, Khagwali may offer free shipping promotions or other delivery offers. The terms of such offers will be displayed on the website.
4. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication methods.
You can use the tracking information to check the current status of your shipment.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
Full name
House/building number
Street/locality
City
State
PIN code
Contact number
Khagwali will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
6. Delayed Deliveries
Although we work with reliable logistics partners, delivery delays can occasionally occur due to:
Weather conditions
Transportation disruptions
Public holidays
High order volumes
Natural disasters
Government restrictions
Incorrect address information
Remote delivery locations
Courier or logistics issues
If your order is delayed beyond the expected delivery period, please contact our customer support team with your order number.
7. Damaged Packages
Please check the condition of your package when it is delivered.
If the package appears severely damaged, leaking, opened, or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.
For damaged products, please refer to our Refund & Return Policy.
8. Wrong or Missing Products
If you receive a product different from what you ordered, or an item is missing from your package, please contact us within 7 days of delivery.
Please provide your order number along with photographs/videos of the package and products received so that we can investigate the issue.
9. Failed Delivery
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts may be made depending on the courier’s policy.
If the package is returned to us because of an unsuccessful delivery, additional shipping charges may apply for re-dispatch, where applicable.
10. International Shipping
Currently, [we only ship within India / we offer international shipping to selected countries].
International orders, if available, may be subject to additional shipping charges, customs duties, taxes, and import restrictions imposed by the destination country.
Any such charges may be the responsibility of the customer unless otherwise stated at checkout.
11. Changes to Shipping Information
We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier partners, delivery areas, or applicable requirements.
The updated policy will be published on this page with the revised effective date.
12. Contact Us
For questions regarding your order or shipment, please contact:
Khagwali Organic
Email: khagwaliorganic@gmail.com
Please include your order number when contacting us regarding a shipment.
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